FAQ

Frequently Asked Questions (FAQ)

Welcome to the Projector Nexus FAQ! Find quick answers to our most common customer questions below.

📦 Shipping

Q: Where do you ship to?
We currently ship to Canada and the United States.

Q: How long does shipping take?

  • Canada: 10 business days

  • United States: 10 business days
    Orders are processed within 1–3 business days before shipping.

Q: How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking details.

🔄 Returns & Refunds

Q: What if my item is damaged or defective?
If your projector arrives damaged or not working, contact us at projectornexus@gmail.com within 30 days of delivery with photo or video proof. We’ll issue a full refund or send a replacement.

Q: I received the wrong item or something’s missing — what now?
Email us with photos and your order number. We’ll fix the issue by sending the correct product or processing a refund.

Q: What if my order never arrives?
If your tracking number hasn’t updated for 60 days (or 45 days for U.S. orders), we’ll issue a refund or resend your order.

Q: My tracking says “Delivered,” but I didn’t get it.
Please check with your local post office and request a non-delivery certificate. Once you send it to us, we’ll issue a refund or replacement.

Q: Can I return my projector?
In most cases, we do not require returns due to high international shipping costs. However, if you prefer to return your item, we can provide a return address. Return shipping is the buyer's responsibility.

Q: Can I cancel my order?
Yes, if your order hasn’t been processed or shipped. Note: Orders for Print-on-Demand or pre-order items cannot be canceled after payment.

đź›’ Products & Support

Q: What kind of projectors do you sell?
We specialize in compact, portable projectors ideal for home use, travel, presentations, and gaming.

Q: Are your projectors easy to use?
Yes! Our projectors are selected for their plug-and-play setup and user-friendly features — no technical background required.

Q: Where are you based?
We’re proudly based in Canada and offer support in both Canada and the U.S.

📬 Still have questions?

Feel free to reach out to our support team at projectornexus@gmail.com — we’re here to help!